At Newish Fashion Destiny, we want you to love what you ordered. If something is not right, this page explains how returns, exchanges and refunds work.
Return and exchange period
You can request a return or exchange within 7 days of receiving your order.
Conditions for return
To be accepted, the item must be:
- Unused, unwashed and unaltered
- In its original packaging with all tags attached
- Returned with the order number or bill
Items that cannot be returned
- Items bought on sale or under a festival offer
- Custom-stitched or altered items
- Accessories, for hygiene reasons
- Items damaged by use or washing after delivery
Damaged, defective or wrong item
If you receive a damaged, defective or wrong item, contact us within 48 hours of delivery with your order number and a clear photo. We will exchange the item or refund the full amount, including the delivery charge.
How to request a return
Call us at +977-1-4541159 or email newish.nepal@gmail.com with your order number, the reason, and photos of the item. We will reply within [2 working days] and tell you how to send it back.
Return delivery cost
If the return is due to our mistake, we pay the return delivery cost. If you are returning for a change of mind or size, the return delivery cost is paid by the customer.
Refunds
Once we receive and check the item, we process the refund within 7 working days. Online payments are refunded to the same account or wallet used to pay. Cash on delivery orders are refunded by bank transfer or digital wallet. The original delivery charge is not refunded unless the item was damaged, defective or wrong.
Exchanges
You can exchange for a different size or another item of the same or higher value, depending on stock. If the new item costs more, you pay the difference.
Order cancellation
You can cancel an order for a full refund any time before it is dispatched. After dispatch, this return policy applies.
Contact us
Phone: +977-1-4541159
Email: newish.nepal@gmail.com